FAQs
Shopping with us
Payment (What payment methods do you accept?)
Promotional Codes (How do I use my promo code?)
Confirmation (How will I know my order is complete?)
eBook Delivery (Where is my eBook?)
Delivery and Returns
How do I check the status of my delivery online?
Paperback subscriptions
How do I alter my subscription?
How do I cancel my subscription?
How do I get in contact with the Customer Services team?
Can I choose the books I receive each month?
What are the benefits of subscribing?
Black Friday Subscription OfferGlose Reading App FAQs
CHANGES TO HOW YOU ACCESS YOUR EBOOKS
WHY DO I NEED TO RESET MY PASSWORD ON THE MILLS & BOON WEBSITE?
General eBook questions
Do I have to pay delivery charges for eBooks?
Do I have to pay VAT on eBooks?
Can I purchase an eBook as a gift?
How long will it take to download an eBook?
What is the return policy for eBooks?
Your account
Why can't I see my subscription details?
General Queries
Text Marketing and Notifications
An update on our Desire Series and paperback subscription
An update on the HQ series subscription
Mills & Boon Rewards FAQs